Revive Hockey Purchase Options and Cancellation Policy

Effective date: September 12, 2026

This Purchase Options and Cancellation Policy applies to purchases from Revive Hockey LLC, doing business as Revive Hockey. It explains how custom and preorder purchases work, when payment is collected, and when an order may be changed or cancelled.

Purchase options

Revive Hockey currently offers products through one-time purchases. We do not currently offer subscriptions, automatic renewals, recurring purchase plans, or recurring billing.

Revive Hockey sticks may be offered as:

• custom preorder products manufactured according to customer-selected specifications;

• products included in a scheduled production batch;

• in-stock products, when specifically identified as available for immediate fulfillment; or

• local pickup or delivery orders, when those options are displayed at checkout or arranged directly with Revive Hockey.

The product page and checkout will identify the applicable price and available purchase or delivery options.

Custom selections

Available selections may include model, handedness, flex, blade curve, shaft dimensions, grip, length, graphics, personalization, or other specifications.

Customers are responsible for reviewing every selection before submitting an order. An order confirmation reflects the selections received by Revive Hockey. Contact us promptly if the confirmation does not match what you intended to order.

An option-change request is not effective unless Revive Hockey confirms the change in writing before the applicable preorder cutoff. We cannot guarantee that a requested change can be made after an order is submitted.

Payment

Payment is collected when the order is placed unless the product page or checkout expressly states otherwise. Placing an order authorizes Revive Hockey and its payment providers to charge the payment method for the amount displayed at checkout, including applicable shipping and taxes.

A custom preorder may be charged before manufacturing begins. Payment reserves the customer's place in the applicable production batch but does not guarantee a specific completion or delivery date.

Order acceptance

Submitting an order is an offer to purchase. An order is accepted when Revive Hockey confirms acceptance and successfully processes payment.

We may decline or cancel an order for a legitimate reason, including:

• payment failure or suspected fraud;

• an obvious pricing or listing error;

• an unavailable or invalid product configuration;

• inability to manufacture or fulfill the selected product;

• shipping restrictions;

• misuse of a promotion; or

• violation of our Terms of Service.

If Revive Hockey cancels an order after collecting payment and no substitute arrangement is accepted, we will refund the cancelled amount to the original payment method.

Preorder cutoff

Each preorder period may have a posted cutoff after which the batch is submitted for manufacturing or fulfillment. The applicable cutoff may appear on the product page, website announcement, checkout, order confirmation, or other written communication from Revive Hockey.

Customers may request an order cancellation or configuration change before the posted cutoff by emailing rdonahu5@gmail.com. Include your name, order number, and the requested action.

Requests received before the cutoff will be reviewed promptly. A request is complete only when Revive Hockey confirms the cancellation or change in writing.

Cancellation before the cutoff

If Revive Hockey approves a cancellation before the applicable preorder cutoff, we will issue a refund to the original payment method.

Card issuers and financial institutions control how quickly an approved refund appears in the customer's account. Revive Hockey cannot guarantee bank or card processing times after the refund has been submitted.

Cancellation after the cutoff

After a custom order has been submitted for manufacturing or fulfillment, it generally cannot be changed or cancelled. Customized products generally cannot be returned or exchanged because of:

• a customer selecting the wrong hand, flex, curve, model, length, grip, or other option;

• a change in preference;

• dissatisfaction with a subjective characteristic such as feel, balance, flex profile, or shooting performance;

• a customer no longer wanting or needing the product; or

• a delay that remains within the disclosed estimated timeframe.

Exceptions may apply when required by law or when Revive Hockey approves a claim involving an incorrect item, shipping damage, or a manufacturing defect.

In-stock purchases

If a product is specifically identified as in stock and has not entered fulfillment, you may request cancellation by contacting us promptly. We cannot guarantee cancellation after a shipping label has been created, the order has been transferred to a carrier, or local pickup has been completed.

Eligibility for returning an in-stock product is governed by our Returns and Refunds Policy.

Production and delivery estimates

Custom-stick fulfillment is generally estimated at 30–45 days, unless a different estimate is displayed on the product page, at checkout, in the order confirmation, or in another written communication.

For batch preorders, the estimated period may begin after the preorder cutoff rather than on the original order date. Manufacturing, material availability, quality-control review, customs, freight, carrier delays, weather, government action, and other circumstances may affect timing.

All production, fulfillment, and delivery timeframes are estimates rather than guaranteed dates. If a material delay occurs, Revive Hockey will communicate updated information and provide any choices or remedies required by applicable law.

Incorrect, damaged, or defective products

Cancellation restrictions do not eliminate remedies that may apply when:

• the delivered product does not match the confirmed order;

• the shipment is damaged in transit; or

• the product has a verified manufacturing defect covered by our limited warranty.

Contact us promptly and keep the product, packaging, shipping label, and supporting photographs until the matter is resolved. Manufacturing-defect claims must be submitted within the applicable 30-day warranty period.

See our Shipping Policy, Returns and Refunds Policy, and Limited Warranty for additional requirements.

Refund method

Approved refunds are issued to the original payment method unless otherwise required by law or agreed in writing. Shipping charges are refundable only when required by law or when Revive Hockey determines that a refund is appropriate because of our error, an approved cancellation, carrier loss, shipping damage, or another covered circumstance.

Promotions and discounts

If an order using a discount is changed, cancelled, or partially refunded, the discount may be recalculated based on the items remaining in the order and the promotion's terms. Promotional offers have no cash value unless expressly stated otherwise.

Policy relationship

This policy should be read together with our:

• Terms of Service

• Shipping Policy

• Preorder Policy

• Returns and Refunds Policy

• Limited Warranty

If this policy conflicts with a product-specific purchase term clearly displayed and accepted at checkout, the product-specific term controls for that purchase, subject to applicable law. Nothing in this policy limits rights that cannot be waived under applicable law.

Contact us

To request a cancellation or order change, contact us as soon as possible:

Revive Hockey LLC
14087 Hudson St
Thornton, CO 80602
(303) 434-0430
rdonahu5@gmail.com

Include your name, order number, and requested change or cancellation. Do not send payment-card information by email.