Revive Hockey provides a 30 day limited warranty beginning on the date your order is delivered or picked up.
How to submit a claim
Email rdonahu5@gmail.com within 30 days after delivery or pickup. Include:
- Your name and order number
- A description of what happened
- Clear photos of the full stick
- Clear photos of the damaged area and identifying product details
Keep the stick until the claim has been resolved. We may request additional photographs or a physical inspection if the information provided is not enough to make a determination.
How claims are evaluated
Revive Hockey will review the photographs, your description, and any other available information and determine whether the failure appears to be a manufacturing defect or damage that can occur during normal hockey play. Hockey sticks can break from impacts, slashes, faceoffs, blocked shots, skate blades, and other ordinary situations even when no manufacturing defect is present. A broken stick is not automatically defective.
Resolution
If Revive Hockey approves the claim as a manufacturing defect, we may provide a replacement, store credit, or refund as appropriate. Replacement timing may depend on available inventory or the next production batch.
This limited warranty does not restrict rights that cannot be excluded under applicable law.