Revive Hockey Return and Refund Policy

Effective date: September 12, 2026

This Return and Refund Policy applies to purchases from Revive Hockey LLC, doing business as Revive Hockey. Because most Revive Hockey sticks are custom made according to customer-selected specifications, eligibility for cancellation, return, exchange, or refund depends on the product and the order's production status.

Nothing in this policy limits rights that cannot be waived under applicable law.

Preorder cancellations

Customers may request cancellation and a refund before the applicable preorder cutoff by emailing rdonahu5@gmail.com. Include your name and order number.

An order is not cancelled until Revive Hockey confirms the cancellation in writing. If an approved cancellation occurs before the cutoff, the refund will be issued to the original payment method.

Additional details appear in our Purchase Options and Cancellation Policy and Preorder Policy.

Custom orders after the preorder cutoff

After a custom stick order has been submitted for manufacturing or fulfillment, it is final and generally cannot be changed, cancelled, returned, or exchanged.

Custom orders are not eligible for return or exchange because of:

• an incorrect hand, flex, curve, model, length, grip, shaft, personalization, or other option selected by the customer;

• a change in preference;

• dissatisfaction with a subjective characteristic such as feel, balance, flex profile, release, puck feel, or shooting performance;

• a customer no longer wanting or needing the product;

• normal manufacturing tolerances in weight, balance, dimensions, finish, carbon pattern, graphics placement, or appearance;

• normal wear or cosmetic damage caused through use; or

• a delay that remains within the disclosed estimated timeframe.

Exceptions apply when required by law or when Revive Hockey approves a claim involving an incorrect item, shipping damage, carrier loss, or a covered manufacturing defect.

Non-custom and in-stock merchandise

If Revive Hockey specifically identifies an item as non-custom and in stock, you may request authorization to return it within 14 days after delivery or pickup.

To qualify, the item must be:

• unused and unaltered;

• in its original condition;

• free from marks, tape, cutting, modifications, wear, or damage; and

• returned with its original packaging and any included materials when reasonably possible.

Do not send a product back without written return authorization. Unauthorized returns may be refused or returned to the sender.

Unless the return results from our error or an approved defect or shipping-damage claim, the customer is responsible for return-shipping costs and the original shipping charge is nonrefundable. We recommend using a trackable and insured return method. Revive Hockey is not responsible for an unauthorized return or a return shipment lost before delivery to us.

Incorrect items or configurations

Review your order promptly after delivery. If the item received does not match the confirmed model, hand, flex, curve, or other recorded order specifications, contact us within 7 days after delivery or pickup.

Include:

• your name and order number;

• a description of the discrepancy;

• photographs of the full product;

• photographs showing the incorrect specification or identifying markings; and

• photographs of the shipping label and packaging when applicable.

Keep the product and packaging until we complete our review. If Revive Hockey confirms that we supplied an incorrect product or configuration, we will provide an appropriate resolution, which may include correction, replacement, store credit, or refund. Revive Hockey will cover reasonable return-shipping costs for a confirmed error when a return is required.

Products damaged during shipping

Inspect the shipment promptly after delivery. If a package or product arrives damaged:

1. Do not use the product.

2. Keep the product, shipping box, internal packaging, shipping label, and all included materials.

3. Photograph the outside of the package, shipping label, internal packaging, full product, and damaged area.

4. Contact rdonahu5@gmail.com promptly with your order number, tracking information, photographs, and a description of the damage.

We will review the information and determine the appropriate resolution, which may include a carrier claim, repair, replacement, store credit, or refund. Failure to retain the packaging or provide reasonable documentation may prevent us or the carrier from verifying the claim.

See our Shipping Policy for additional information.

Manufacturing defects

Revive Hockey provides a 30-day limited warranty covering verified manufacturing defects in materials or workmanship. The warranty period begins on the date of delivery or customer pickup.

The warranty does not cover normal wear, cosmetic damage, chips, scratches, misuse, abuse, improper storage, unauthorized alterations, damage from skate blades, slashes, impacts, blocked shots, faceoffs, or other damage caused by play rather than a manufacturing defect.

To submit a claim, contact us within the warranty period and provide your name, order number, an explanation of what happened, and clear photographs of the full stick, damaged area, and identifying details. Keep the stick until the claim is resolved.

Approved claims may be resolved through repair, replacement, store credit, or refund as appropriate. Replacement timing may depend on available inventory or the next production batch. Complete terms appear in our Limited Warranty.

Normal wear and hockey-related damage

Hockey sticks are subject to substantial impacts and wear during normal play. A broken or damaged stick is not automatically defective.

Returns, exchanges, and warranty coverage do not apply to normal wear or damage caused by play, including:

• chips, scratches, and cosmetic wear;

• blade wear or separation caused by use or moisture exposure;

• damage caused by slashes, faceoffs, blocked shots, skate blades, boards, benches, doors, vehicles, or other equipment;

• damage caused by cutting, heating, sanding, drilling, refinishing, modifying, or improperly storing the stick;

• damage resulting from use outside the product's intended purpose; or

• continued use after damage becomes visible.

Stop using any stick that appears cracked, splintered, structurally damaged, or unsafe.

Exchanges

We do not guarantee direct exchanges because available inventory and custom production schedules vary.

If an exchange is approved, replacement availability may depend on current inventory or a future production batch. We may instead issue store credit or a refund when an identical or suitable replacement is unavailable.

Refunds

Approved refunds are issued to the original payment method unless otherwise required by law or agreed in writing.

After Revive Hockey submits a refund, the customer's bank, card issuer, or payment provider controls processing time. It may take several business days for the credit to appear, and Revive Hockey cannot accelerate third-party processing.

Shipping charges are refundable only when required by law or when Revive Hockey determines that a refund is appropriate because of:

• an approved cancellation before the preorder cutoff;

• a confirmed Revive Hockey fulfillment error;

• an approved shipping-damage or carrier-loss claim;

• an approved manufacturing-defect claim; or

• another circumstance expressly approved by Revive Hockey.

If a partial refund is approved, discounts and promotional pricing may be recalculated based on the products remaining in the order.

Return condition and inspection

All authorized returns are inspected after receipt. A return that is used, altered, damaged, incomplete, or inconsistent with the approved claim may be denied or may receive a reduced refund to the extent permitted by law.

Approval to send a product back does not guarantee a refund before the returned product has been received and inspected.

Refused or undeliverable shipments

Refusing delivery or failing to claim a shipment does not automatically cancel an order or create a right to a refund.

If a custom product is returned because of an incorrect customer-provided address, refusal, or failure to claim the package, the customer may be responsible for reasonable carrier and reshipping charges. Customized products remain subject to the final-sale provisions of this policy.

How to request assistance

Before returning a product, contact:

Revive Hockey LLC
14087 Hudson St
Thornton, CO 80602
(303) 434-0430
rdonahu5@gmail.com

Include your name, order number, reason for the request, and supporting photographs when applicable. We will provide instructions if a return is authorized. Do not send payment-card information by email.