Preorder cancellations
You may request cancellation and a refund before the next preorder cutoff of October 16, 2026 by emailing rdonahu5@gmail.com with your order number. A cancellation is complete only after Revive Hockey confirms it in writing.
Customized orders
After the preorder batch has been submitted, customized stick orders are final and cannot be changed, cancelled, returned, or exchanged for preference, an incorrect option selected by the customer, or normal wear.
Incorrect items
If you receive an item that does not match your confirmed order, contact us promptly with your order number, a description of the issue, and clear photographs.
Warranty claims
If you believe your stick failed because of a defect, contact us within 30 days after delivery or pickup. Send clear photos of the full stick and damaged area, your order number, and a description of what happened. Revive Hockey will review the information and determine whether the issue appears to be a manufacturing defect or damage that can occur during normal hockey play. A broken stick is not automatically defective.
Approved resolutions
Depending on the circumstances, an approved claim may be resolved with a replacement, store credit, or refund. Approved refunds are issued to the original payment method. Bank or card processing times can vary after a refund is submitted.
This policy does not limit any rights that cannot be excluded under applicable law.