Revive Hockey Shipping Policy

Effective date: September 12, 2026

This Shipping Policy applies to purchases from Revive Hockey LLC, doing business as Revive Hockey. Because most Revive Hockey sticks are custom made through preorder batches, fulfillment takes longer than it would for an in-stock retail product. Please review the timing and delivery information below before ordering.

Where we ship

Revive Hockey currently ships within the United States. We do not currently offer international shipping through our online store.

Some locations may be excluded if a carrier cannot provide reliable or reasonably priced service. We may contact you before fulfillment if we cannot ship to the address provided.

Shipping charges

Available shipping methods and charges are displayed at checkout based on the destination, products ordered, and available carrier services.

Unless expressly stated otherwise, product prices do not include shipping, handling, or applicable taxes. Customers are responsible for all charges shown and accepted at checkout.

Custom orders and preorder timing

Revive Hockey sticks are generally custom made according to the model, hand, flex, curve, and other options selected by the customer. Orders may be grouped into preorder production batches.

The estimated fulfillment period is generally 30–45 days, unless a different estimate is displayed on the product page, during checkout, or in the order confirmation. The estimate may begin after the applicable preorder cutoff rather than the original order date when orders are manufactured as a batch.

All production and delivery timeframes are estimates, not guaranteed delivery dates. Timing may be affected by manufacturing, material availability, quality-control review, customs, freight, carrier delays, weather, government action, or other circumstances outside our reasonable control.

If a material delay occurs, we will provide an update using the contact information associated with the order and will provide any options required by applicable law.

Order processing and shipment

Once an order is ready to ship, it will be prepared for the delivery method selected or offered. Carrier transit time begins after the order has been completed, packaged, and accepted by the carrier. Carrier transit time is separate from the custom-production period.

Orders containing multiple items may be held until every item is ready or may be shipped separately at our discretion. If an order is divided into multiple shipments, available tracking information will be provided for each shipment.

Local pickup or delivery

Local pickup or delivery may be offered for certain Colorado-area orders. These options are available only when shown at checkout or arranged directly with Revive Hockey.

We will contact you when a local-pickup order is ready. Please do not arrive for pickup until you have received confirmation. Pickup instructions, location, and any identification requirements will be provided directly to the customer.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking information may take time to update after a shipping label is created.

Customers are responsible for monitoring tracking and making reasonable arrangements to receive the shipment. A carrier's estimated delivery date is not guaranteed by Revive Hockey.

Shipping addresses

Customers are responsible for providing a complete and accurate shipping address.

If you need to change an address, contact us as soon as possible at rdonahu5@gmail.com and include your order number. We cannot guarantee that an address can be changed after an order has entered fulfillment or a shipping label has been created.

Additional charges caused by an incomplete or incorrect customer-provided address, refused delivery, or an unclaimed shipment may be the customer's responsibility to the extent permitted by law.

Damaged shipments

Inspect the package and product promptly after delivery. If your shipment arrives damaged:

1. Keep the product, shipping box, packaging materials, and shipping label.

2. Take clear photographs of the outside of the box, shipping label, internal packaging, full product, and damaged area.

3. Contact rdonahu5@gmail.com promptly with your order number, tracking number, photographs, and a description of the damage.

Do not use a hockey stick that appears cracked, splintered, structurally damaged, or unsafe. We will review the information and determine the appropriate next step, which may include a carrier claim, replacement, repair, store credit, or refund.

Damage caused by shipping is different from damage caused during play. Manufacturing-defect claims are governed by our Limited Warranty.

Missing or lost shipments

If tracking shows that a package is delayed, first allow any additional time indicated by the carrier. If tracking stops updating for an unreasonable period or the carrier confirms that the package is lost, contact us with your order number and tracking information.

If tracking shows a package as delivered but you cannot locate it, check the delivery area, household members, neighbors, building personnel, and any carrier-provided delivery photograph. Then contact the carrier and Revive Hockey promptly.

We will review the circumstances and assist with a carrier investigation or claim when appropriate. Risk of loss passes to the customer upon confirmed delivery, except where applicable law requires otherwise.

Refused, returned, or undeliverable shipments

If a shipment is returned because of an incorrect address, refusal, failure to claim the package, or another circumstance attributable to the customer, we will contact the customer regarding available options.

Customized products are not automatically eligible for a refund when a shipment is refused or returned as undeliverable. The customer may be responsible for reasonable reshipping or carrier charges, subject to applicable law and our Returns and Refunds Policy.

Cancellations and configuration changes

Customers may request cancellation or configuration changes before the posted preorder cutoff. After a custom order has been submitted for production, it generally cannot be changed, cancelled, returned, or exchanged except when required by law or approved under our warranty or incorrect-item procedures.

See our Preorder Policy and Returns and Refunds Policy for complete details.

Contact us

Questions about shipping should be sent to rdonahu5@gmail.com or submitted through our Contact Us page.

Please include your name and order number when contacting us about an existing order.

Revive Hockey LLC
14087 Hudson St
Thornton, CO 80602
(303) 434-0430
rdonahu5@gmail.com